Frequently Asked Questions
1. Why should I buy from GA28.COM?
2. How is 100% satisfaction or money back guaranteed?
3. How is the lowest price guaranteed?
4. What are the shipping and handling charges, optional insurance and custom duty?
5. What are the payment methods?
6. Will I be charged sales tax?
7. How and when will orders be shipped?
8. Do you ship outside the US.?
9. Do you offer the painting stretched or framed?
10. What is the 100% satisfaction refund policy?
11. What is the privacy policy?
12. Are all listed art works copyrighted?
13. How can I contact you?
1. Why should I buy from GA28.COM?
We have huger selection, easier paying and quicker shipping worldwide on GA28.COM than other places. We honor 100% satisfaction or money back guarantee and the lowest price guarantee.
2. How is 100% satisfactions & money back guaranteed?
Your businesses are greatly appreciated and your satisfaction is the top priority to us. If you are not satisfied for any reasons, please return merchandises with original conditions and postmark within 7 days after delivery for a prompt free exchange or refund as selling selling price. All shipping & handling fees are not refundable.
3. How is the lowest price guaranteed?
Our goal is to delivery excellent quality products to you and your saving is our big concern too. If you find another seller to sell same quality product at a lower regular price within 7 days after delivery, please email us a link of the item page. The price above means the total cost that includes selling price and shipping&handling charges. The price from another seller is a regular price instead of promotion one. After we investigate and confirm, we will honor to credit back 120% of the price difference.
4. What is the custom duty?
Some country governments may collect custom duties for some items from oversea upon delivery. Buyers are responsible for any custom duties. If you buyers refuse items to the sender.
5. What are the payment methods?
We accept most credit cards/debit cards/eChecks via Amazon gateway.
If you pay by mails, please print order ID and shipping information clearly and make checks or money orders payable to "ALLEO CORP." (US. personal/Cashiers checks or oversea US bank issued money orders are accepted. ) and mail the payment along with the print-out to:
ALLEO CORP.
PO BOX 11532
SPRING, TX 77391-1532
Checks have to be held 10 day to clear. No COD or no international checks/post money orders accepted.
6. Will I be charged sales tax?
Only buyers in Texas, U.S. need to pay sales tax as 7.25% of total order amount including shipping and handling fees.
7. How and when will orders be shipped?
Paintings are rolled and shipped in tubes by post office unless stretched or framed or multiple items by FedEx within 1-3 business days after payments clear. It takes 1-5 days for stretching and 1-7 days for framing. All orders are shipped by standard services unless rush shipping request. Please email us to quote for special express shipping. It usually takes 4-7 business days to delivery with the standard services in US. and 4-14 days for rest of the world. Sometimes shippers might delay to delivery up to 30 days. Sellers are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. Please contact us to track if the packages are not received 30 days after shipping. We update tracking info online as soon as the packages were shipped out.
Alaska, Hawaii, Puerto Rico, Guam, APO and FPO addresses are treated as US. continental states, but we usually only use U.S. post office to these regions and other countries.
All orders are not available for local pick-up. NO EXCEPTION!
8. Do you ship outside the US.?
We do for most items except stretching or framing.
9. Do you offer the painting stretched or framed?
Yes. If you want paintings framed from us, you have to order the stretching first so that we amount all parts together and make them ready to hang. Please click the top tab of "Professional Framing" to add services.
10. What is the 100% satisfaction refund policy?
PLEASE CONTACT THE SELLER FIRST BEFORE RETURN. Please return package to the "Ship From" address on label in the original condition and postmarked within 14 days after delivery if you are not satisfied for any reasons. We will offer you free exchange or refund. All shipping&handling charges and insurance are not refundable. If shipping is free, we will offer refund less than S&H $6.99 or actual shipping cost, whatever which one is bigger. We are not responsible for shipping-back freights, damages or losses, so please keep a receipt and a shipping record from the shipper/mailer for your protection.
Please keep the original packaging for damage inspections in case you receive packages in damage.
11. What is the privacy policy?
We use the information you provide about yourself and someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use return email addresses to send our catalog as well as updates on our new products and services. If you don't like, please email us to take your email address out the mailing list.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
12. Are all listed art works copyrighted?
We respect intellectual property rights over the world. All listed art works are copyrighted and provided from various suppliers who claim to hold their sufficient rights for selling on our websites or they are produced under copyright lows or authorized agreements. If you believe that your art works are copied or misused against intellectual property rights, please directly contact us immediately. As soon as we receive claims of infringements or pending infringements, we will remove such actual or alleged infringing art works from our websites for investigations.
13. How can I contact you?
Our mailing address:
ALLEO CORPORATION/GlobalArtDepot.com
PO Box 11532
Spring TX 77391-1532
USA.
Tel: 832-478-2038
Email: Service@GlobalArtDepot.com
